Shipping policy

Shipping Policy

Effective Date: October 13, 2026

This Shipping Policy applies to orders placed through spiceroutellc.com.

Order Processing

Orders are normally prepared for shipment within 2–3 business days after payment is successfully confirmed. Weekends and public holidays are not counted as business days. High-volume periods, product availability, address verification, or payment review may occasionally extend processing time.

Estimated Delivery

After dispatch, estimated delivery is 20–45 calendar days. This is an estimate rather than a guaranteed delivery date. Carrier congestion, severe weather, customs processing, regional disruptions, or an incorrect address may cause delays.

Shipping Charges

Orders with a merchandise subtotal greater than US$30, calculated after discounts and before legally required tax, receive free standard shipping. Any charge for orders of US$30 or less will be displayed before the customer completes checkout.

We do not impose unexpected import duties or customs charges on customers. Any legally required U.S. sales tax may be calculated and collected during checkout.

Tracking Information

Tracking information will be provided when it becomes available. If you have not received a tracking number, email rachelem_hajalb@outlook.com with your order number and the email address used at checkout.

Some carriers may require several business days after dispatch before tracking begins to show movement.

Address Accuracy

Customers are responsible for checking the delivery address before completing an order. Contact us immediately if an address must be corrected. We cannot guarantee that an address can be changed after processing begins.

Additional shipping costs caused by an incorrect or incomplete address may apply unless the error was made by us.

Delayed or Lost Packages

If tracking has not updated for an extended period or the package has not arrived within the estimated delivery window, contact us so we can investigate with the carrier.

When a shipment is confirmed lost, we will arrange a replacement at no additional charge. A refund may be offered when replacement is unavailable or where required by applicable law. We may request reasonable information needed for the carrier investigation.

Delivered but Not Received

If tracking shows “delivered” but you cannot locate the package, please check the delivery area, household members, neighbors, building reception, and local carrier office. If the package remains missing, contact us promptly. We will assist with an investigation, but replacement eligibility may depend on the carrier’s findings and applicable law.

Split Shipments

Items in one order may be sent in separate packages. Separate tracking numbers may be issued, and packages may arrive on different dates without additional standard shipping charges.

Shipping Contact

Email: rachelem_hajalb@outlook.com
Website: https://spiceroutellc.com