Privacy policy

Privacy Policy

Effective Date: October 13, 2026

This Privacy Policy explains how Spice Route Co. LLC, operating as spiceroutellc (“we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit spiceroutellc.com, make a purchase, communicate with us, or otherwise use our services.

Information We Collect

Depending on how you interact with the store, we may collect:

  • Contact information, including your name, email address, telephone number, billing address, and shipping address;
  • Order information, including products purchased, transaction details, returns, and customer-service records;
  • Payment-related information processed through Shopify and authorized payment providers;
  • Device and usage information, including IP address, browser type, device identifiers, cookie data, and interactions with the website;
  • Information you voluntarily provide through messages, reviews, surveys, or other submissions.

We generally do not directly store complete payment-card numbers. Payments are handled by Shopify and other authorized payment processors under their own privacy and security practices.

How We Use Information

We may use personal information to:

  • Process payments, fulfill orders, and provide delivery updates;
  • Handle returns, refunds, disputes, and customer-service requests;
  • Maintain and secure customer accounts;
  • Detect fraud, misuse, security incidents, and unlawful activity;
  • Improve our website, products, advertising, and customer experience;
  • Send marketing communications where permitted by law;
  • Meet tax, accounting, regulatory, and legal obligations;
  • Establish, exercise, or defend legal claims.

Cookies and Similar Technologies

Our store and its service providers use cookies, pixels, and similar technologies to operate the website, remember preferences, measure performance, prevent fraud, and understand how visitors use the store. Where required, you may manage non-essential cookies through the consent tools displayed on the website. You may also adjust your browser settings, although blocking essential cookies may affect store functionality.

How We Disclose Information

We may disclose personal information to service providers that help us operate the store, including Shopify, payment processors, fulfillment providers, shipping carriers, analytics services, fraud-prevention providers, cloud-hosting providers, and professional advisers.

We may also disclose information when required by law, in connection with a business reorganization or transfer, or when reasonably necessary to protect our customers, our business, or the rights and safety of others. We do not disclose personal information for unrelated purposes without an appropriate legal basis.

Shopify

Our store is hosted by Shopify. Shopify processes information needed to provide its commerce platform and may process data in countries outside your place of residence. Shopify’s own privacy documentation explains its processing practices and available privacy controls.

Targeted Advertising and State Privacy Rights

Certain analytics or advertising activities may be treated as “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws, even when no money is exchanged. Where applicable, you may request to opt out of these activities. We will also honor legally recognized browser-based opt-out preference signals where required.

Depending on your state of residence, you may have rights to request access, correction, deletion, or portability of your personal information and to appeal a denied request. You may also have the right to opt out of certain targeted advertising, sales, sharing, or profiling.

We will not discriminate against you for exercising an applicable privacy right. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to verification of authority.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us. You may still receive non-promotional communications related to transactions, security, or customer service.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, accounting, legal compliance, fraud prevention, and dispute resolution. We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage system can be guaranteed completely secure.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided information may contact us to request its deletion.

International Processing

Our providers may process information outside your state or country. When required, we use appropriate contractual or legal safeguards for international transfers.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted on this website with an updated effective date.

Privacy Contact

To exercise a privacy right or ask a question, contact:

Spice Route Co. LLC
Attn: Privacy Request
5115 Westheimer Road, Suite C 3500
Houston, TX 77056, United States
Email: rachelem_hajalb@outlook.com
Website: https://spiceroutellc.com