Refund policy

Return and Refund Policy

Effective Date: October 13, 2026

Thank you for shopping with spiceroutellc, operated by Spice Route Co. LLC. We want you to be satisfied with your purchase and offer a 30-day return policy.

Return Eligibility

You may request a return within 30 calendar days after receiving your order. To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition;
  • Include its original packaging, accessories, manuals, and tags;
  • Be accompanied by proof of purchase or the order number.

Please contact us at rachelem_hajalb@outlook.com before sending any product back. Returns sent without prior authorization may not be accepted.

Free Returns

Approved returns are eligible for free return shipping. We will provide return instructions and, where available, a prepaid return label. Customers should not independently return an item to the address printed on the original parcel unless instructed to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly and include your order number and clear photographs of the item and packaging. After verification, we will arrange a replacement or refund at no additional cost.

Non-Returnable Items

For health, safety, and fraud-prevention reasons, the following items may not be returned unless they arrived defective or incorrect:

  • Personalized or custom-made products;
  • Perishable goods;
  • Personal-care products that have been opened or used;
  • Gift cards;
  • Items marked as final sale before purchase.

This exclusion does not limit any non-waivable consumer rights.

Exchanges

The quickest way to obtain a different item is to contact us for return authorization and place a new order after the return is approved. If the issue was caused by us, we will arrange the appropriate replacement without additional shipping charges.

Refunds

We will inspect your returned item and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. The refund normally appears in your account within 3–7 business days, depending on your bank or payment provider.

Original standard shipping charges are refundable only when required by law or when the return results from our error. Expedited shipping fees are generally non-refundable.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has shipped. If shipment cannot be stopped, you may request a return after delivery.

Shipping and Taxes

Orders with a merchandise subtotal greater than US$30, after discounts and before any legally required tax, qualify for free standard shipping. Customers will not be charged unexpected import duties or customs fees. Sales tax may still be collected at checkout where required by applicable law.

Contact

Spice Route Co. LLC, operating as spiceroutellc
5115 Westheimer Road, Suite C 3500
Houston, TX 77056, United States
Email: rachelem_hajalb@outlook.com
Website: https://spiceroutellc.com